Terms and conditions

Orders

By confirming an order you accept these terms. An order is accepted once you receive «We received your order»; we may decline an order if a product runs out or we cannot ship to your area, and we will tell you.

Prices and payment

Prices include what is stated next to them; shipping is charged by zone. Other currencies are shown at today's rate for information.

Payment: cash on delivery, or in advance by card, wallet or transfer. Gifts are paid in full in advance.

Shipping and delivery

We ship to the zones available at the time of the order and tell you when it ships and the delivery time. Please check the number and address; an order that cannot be delivered because of an error in them may be returned to the store.

Returns and complaints

Dates are a natural food; each product page and box certificate states the natural infestation expected in the batch (no pesticides are used).

For a product problem, file a complaint within 3 days of delivery with the box number printed under its QR code; for shipping problems, with the order number. We review it and replace or refund as the case requires.

Your account

Keep your password private. We confirm your WhatsApp number with a code at sign-up. You can delete your account at any time from «My account».

Coupons and offers

Each coupon and offer has its own conditions (dates, minimum, number of uses) shown when applied; they do not combine unless stated.

What you upload

Photos and texts you upload for a gift card are your responsibility; do not upload what you have no right to use or what offends others. We may refuse such content.

Contact

Any question: the Contact page or Complaints and suggestions.